Support
How can we help?
We're a small team and we respond to every message. Typical response time is under 4 hours during business hours.
Email us
info@merchantmind.co.za
Mon–Fri, 8am–6pm SAST
Response time
We aim to reply within 4 hours on business days. Urgent billing issues are prioritised.
Common topics
- → API key not working
- → Products not syncing from Takealot
- → Repricing not updating prices
- → Billing and subscription questions
- → Upgrading or cancelling my plan
- → Setting min / max prices
- → Buy Box not being won
- → Adding a second seller account